Returns & Refunds Policy

Last updated: 27 October 2026

At DeadGood Stickers, we take care to produce every order accurately and to a high standard.

As many of our products are custom-made, different return and cancellation rights apply depending on what you’ve purchased.

This policy explains how we handle cancellations, returns, faulty products and refunds.

Nothing in this policy affects your statutory rights.

1. Custom and Personalised Products

Our custom stickers, sticker sheets, sticker packs, pin badges, magnets and other personalised products are produced to your specifications.

Where products are made to your specifications or clearly personalised, they are generally exempt from the statutory 14-day change-of-mind cancellation right.

This means we do not normally accept returns or provide refunds simply because you have changed your mind, ordered the wrong size or quantity, or no longer require the products.

This does not affect your rights if the products are faulty, incorrectly manufactured or not as described.

Cancelling a Custom Order

If you need to cancel or change an order, please contact us as soon as possible.

We will consider requests based on the status of your order.

Once artwork has been approved or production has otherwise been authorised and commenced, we may be unable to accept changes or voluntary cancellations.

Any cancellation or refund offered outside your statutory rights is at our discretion.

2. Standard DeadGood Merchandise

Standard DeadGood merchandise, including clothing and accessories featuring our own designs, is generally eligible for statutory change-of-mind cancellation rights when purchased online.

This applies even where the merchandise is printed on demand.

Your Right to Cancel

If you are purchasing as a consumer, you normally have 14 days after receiving your goods to notify us that you wish to cancel your order.

You then have a further 14 days to return the goods.

To cancel, email info@deadgoodstickers.co.uk with your order number and a clear statement that you wish to cancel.

You do not need to provide a reason.

You may also use the model cancellation form provided at the end of this policy, although this is optional.

Condition of Returned Items

You may inspect and try on merchandise as you would reasonably be permitted to do in a shop.

If returned goods have been worn beyond reasonable inspection, washed, damaged or otherwise handled excessively, we may make a lawful deduction from your refund to reflect any resulting reduction in value.

We do not offer an additional voluntary change-of-mind returns period beyond your statutory rights.

Return Postage

For change-of-mind cancellations, customers are responsible for the direct cost of returning goods.

We recommend using a tracked delivery service and retaining proof of postage.

Please contact us for the appropriate return address and instructions.

You do not need our permission to exercise your statutory cancellation right.

3. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrectly manufactured product, please contact us at info@deadgoodstickers.co.uk.

Please include your order number, a description of the issue and photographs where reasonably available.

Photographs help us investigate problems quickly but are not a requirement for exercising statutory rights.

We will assess the issue and provide an appropriate remedy in accordance with applicable law.

Where suitable, we may offer a replacement or reprint.

Depending on the circumstances and your statutory rights, you may instead be entitled to a refund, price reduction or another remedy.

Under the Consumer Rights Act 2015, consumers have certain rights where goods are faulty, not as described or not of satisfactory quality. These include a short-term right to reject qualifying faulty goods within 30 days, subject to the applicable legal conditions.

We do not impose an arbitrary seven-day reporting deadline on statutory claims.

Where goods are confirmed to be faulty or incorrectly supplied, we will meet our legal obligations concerning reasonable return costs.

4. Customer Artwork and Order Errors

Customers are responsible for checking their selected products, sizes, quantities, materials and supplied artwork before placing an order.

Where an artwork proof is provided, customers should carefully check all details before approving production.

If products have been manufactured correctly according to the agreed artwork and specifications, we do not ordinarily offer free replacements or refunds solely because of an error in the customer’s supplied or approved design.

However, we remain responsible for errors introduced by us and for products that fail to meet applicable legal requirements.

5. Print and Colour Variations

Printed colours may differ slightly from those displayed on digital screens due to differences in screen settings, colour profiles, inks, printing processes and materials.

Minor manufacturing variations may also occur during printing and cutting.

These differences do not automatically constitute a defect.

However, this does not exclude your rights where products are materially different from their description, incorrectly manufactured or otherwise fail to meet applicable quality standards.

6. Returning Products

Please contact info@deadgoodstickers.co.uk before sending goods back so we can provide the correct return address and instructions.

For statutory change-of-mind cancellations, your cancellation is effective when you communicate your decision to cancel within the applicable period. You do not need to wait for our approval.

For faulty goods, we may ask you to return the affected items where reasonably necessary to investigate or resolve the issue.

Please do not dispose of allegedly faulty products before contacting us where reasonably possible, as we may need to inspect them.

Nothing in this section restricts your statutory rights.

7. Refunds

Where a refund is due, it will normally be issued to the original payment method.

For statutory change-of-mind cancellations, we will refund the payments required by law, including the original standard delivery charge where applicable.

We are not required to refund any additional amount paid for a delivery service more expensive than our least expensive standard delivery option.

Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or, if earlier, receive evidence that they have been sent back. Where no goods were supplied, the applicable statutory refund deadline will apply.

For other refunds, including those relating to faulty goods, we will follow the applicable statutory requirements.

Once a refund has been processed, the time taken for the funds to appear in your account may depend on your payment provider or bank.

8. Contact Us

For cancellations, returns, refunds or problems with your order, please contact:

DeadGood Stickers
Email: info@deadgoodstickers.co.uk
Website: deadgoodstickers.co.uk

Please include your order number wherever possible.

We will provide the appropriate return address and instructions when required.

9. Model Cancellation Form

Complete and return this form only if you wish to cancel a contract under your statutory cancellation rights. You may instead email us with a clear statement that you wish to cancel.

To: DeadGood Stickers
Email: info@deadgoodstickers.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Goods ordered: ______________________________

Order number: ______________________________

Ordered on: ______________________________

Received on: ______________________________

Customer name: ______________________________

Customer address: ______________________________

Date: ______________________________

Signature: ______________________________
(Only required if this form is submitted on paper.)

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DeadGood Stickers
A trading name of Simon Long

41 Woodham Close
Rubery, Birmingham
B45 9YP
United Kingdom